Can I place my order by check?
Yes, you can order organizational jewelry and paraphernalia by check. Contact our Customer Care Department HERE to request a printable PDF order form for your organization's product line. Please be sure to mention your organization's name in the body of your e-mail.
Does Award Concepts design the jewelry that it manufactures and sells?
Yes, we do! Our in-house jewelry designers utilize state-of-the-art 3-D CAD software to create unique and striking organizational jewelry.
Will Award Concepts, Inc. charge me sales tax on my order?
Award Concepts, Inc. is registered and required to charge sales tax in CA, GA, IL, and OH. Sales tax will be calculated after your shipping address information is entered. You may either click on the Calculate Icon to see the updated tax amount or continue to the billing information page.
What if I can't find an item from my organization?
Some items may only be available for purchase directly from your organization's headquarters. Please contact customer service or your chapter representative for more information.
What if I need help entering an order online?
Please click on the Live Support link or call 800-659-7801 for assistance.
If I choose UPS shipping, do I have to be home to sign for the package?
Signature requirements are at the sole discretion of the of the carrier and a specific route driver.
What if my order is returned by the carrier?
The customer is responsible for any return/reship fees for packages returned to Award Concepts that are not determined to be the result of our error.
What is the difference between metal qualities?
24 Karat Gold (24K) is pure gold (or 24 of 24 parts of gold) and is naturally a very soft metal. Therefore, it is alloyed with other metals for strength.
The alloying of Gold creates the following metal qualities:
18 Karat Gold (18K) contains 18 parts gold and 6 parts another metal or metals, making it 75% gold.
14 Karat Gold (14K) contains 14 parts gold and 10 parts another metal or metals, making it 58.3% gold.
10 Karat Gold (10K) contains 10 parts gold and 14 parts another metal or metals, making it 41.7% gold.
G19.2 is a low karat gold. Anything under 10K Gold (~42% fine gold) may not be labeled as a karat gold. G19.2 contains about 19.2% fine gold and other metals such as fine silver and palladium. In layman's terms, it is similar to a 5K Gold.
Double Gold-Filled (1/5 10K) is a layer of 10 Karat Gold bonded to both the front and back of a metal core.
Single Gold-Filled (1/10 10K) is a single layer of 10 Karat Gold bonded to the front of another metal.
Gold Electro-Plate (BGP or GP) is a gold electrolytically deposited onto another metal. Due to this process, the thickness of gold is significantly less then gold-filled. Gold Kase is Award Concepts' exclusive 24K gold casing.
Silver/Platinum (SSPt) consists of Sterling Silver and 3.5% Platinum. It has increased tarnish resistance and has a brighter luster than standard sterling silver
Sterling Silver (SS) is an alloy of 92.5% pure silver plus 7.5% cooper.
Silver Electro-Plate is a silver electrolytically deposited onto another metal.
